Most of the shifts are standard; see a shift you like at a time you’re available to work, claim it, and show up to work! But there are a few shift types that don’t follow that model:
- Repeating- Shifts that happen regularly across multiple days (e.g., Monday, Wednesday, Friday from 9 - 5 for 4 weeks). You have to claim ALL the shifts in the series.
- Back Up- Last-minute shifts that may be harder to fill for the client, so extra shifts are added to make sure they have the help they need. If you show up to work on time and in uniform and the on-site supervisor decides you are not needed, you will get paid for 4 hours of time even if you are sent home. You will not be paid if you are asked to work and refuse or if you volunteer to leave.
- Waitlist- Do you want a shift that is already full? Put yourself on the waitlist! If a committed Specialist drops that shift, the first person on the waitlist automatically receives an invitation to work that shift. Confirm you’ll take it before the invitation window expires and it’s yours.
- If you are on the waitlist this doesn’t mean you have claimed the shift. Do not go to the shift site. You must wait for the invitation, confirm you will take the shift, and look for a confirmation email.
- After that, the shift will populate under "Upcoming" in your app.
- You can be on multiple waitlist shifts at the same time.
- If you no longer wish to work the shift, you do not need to be removed, just decline the position if presented with it, via email.
- If you’re interested in a shift that’s already claimed by another Specialist, you may be able to add yourself to the waitlist. Learn more about waitlist shifts here.
- On-call- When you claim an on-call shift, you must be ready, able, and willing to answer communication from us if a member of our operations team reaches out.
- If you are called to go to a shift, you will be paid the time you were on-call (maximum of 4 hours), then you will be paid for the time that you work at the client site/shift.
- You will not be paid for the shift if:
- You did not respond to communication from the member of the operations team
- You were called to go to the shift but did not arrive when expected
- You were called to go to the shift but did not arrive in the proper uniform
- You refuse to perform the duties required of the shift
- Training- If there are special requirements needed for a particular job or Client, a training shift may be created to get Specialists up to speed. Check the shift details to see if you will be paid for these types of shifts.