We understand that unexpected things come up, but if you think you will be late to your shift:
- Immediately reach out to your on-site supervisor
- This information is typically found in your Shift Details
- If no contact is listed, submit a ticket in your app. Include your estimated time of arrival and your reasons for running late.
It is important to note that a late arrival is considered a strike and will count toward the 3 in 10 Policy.
- 3 in 10 Policy-In every 10 shifts claimed, you are allowed a maximum of 2 strikes (Late Drops, late arrivals, or other attendance issues). Any combination of 3 strikes is grounds for deactivation from the app and account review. Once you reach your third strike, your account will be frozen and you will be contacted via email. This email will invite you to contact us within 7 days to discuss your account. If you successfully clear the strike(s), your account is reactivated; if you don't respond or fail to clear the strike(s), you will receive a second email stating your relationship has been terminated from Shiftgig. Consistently working claimed shifts without incident improves your reliability score and reduces your risk of deactivation.
Clients decide whether you will be sent home upon arrival or allowed to work. Arriving late for a shift where there is a secured entrance (such as a shift at a stadium or airport) may be considered a No Call No Show since your arrival time may be difficult to track or confirm.
Being reliable, punctual, and performing well is essential to the satisfaction of our Clients and a key to your success.